Defective products, missing parts and messy returns are a major drain on your profitability and a major strain on your customer
relationships. They also represent a unique opportunity, and a timely, hassle-free replacement or repair that can result in a
customer even more loyal to you than before. Also, a quick turn-around of refurbished products or parts can significantly lower
costs and positively impact your bottom line. Whether you employ a field service or depot repair strategy to service your
customers, DEX Systems Field Service Inventory can help you resolve customer issues in the fastest, most efficient way possible.
Features
- Remotely manage inventory for:parts requests, RMAs, stock adjustment or stock transfer
- Grant the ability to request/ship parts and initiate/close parts transactions
- Real-time view into parts availability
- Handle high volume via batch entitlement checks, barcode-enabled receipts & more
- Feed parts availability information back into the field service process to ensure first time fixes
- Empower field technicians to order parts or log the use of a part in real-time
Benefits
- Increase customer satisfaction rates
- Increase profitability
- Increase first-time fix rates
- Reduce inventory costs
- Minimize parts leakage and write-downs
- Reduce costs by using refurbished products/parts to increase spare parts inventory
- Increase field technician utilization rates by making easier and faster to order parts
